News and Insights
Expert views on industry developments and regulatory changes
Pensions and Pathways
Monday, June 10, 2019Why the Retirement Outcomes Review is all about effective customer communication. We examine how pension providers are now under increasing pressure to consider the suitability of the offerings made to consumers in the wake of the Retirement Outcomes Review (ROR).
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The Best Outcome
Monday, June 10, 2019Proving suitability under Defined Benefit pension transfer reforms. Transferring has been a popular choice but the advice provided to consumers on transferring out of a defined benefit (DB) pension to a defined contribution (DC) scheme is an area that has come under considerable scrutiny from the FCA.
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Complaints Handling Strategies for Consumer Credit Firms
Monday, April 29, 2019Our roundtable will discuss a range of defence strategies that consumer credit firms can adopt to ensure they are well equipped to deal with current challenges, as well as developing a futureproof approach to their business operations.
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Under Water: How Ofwat has increased the pressure on water companies to perform
Thursday, April 25, 2019Ofwat’s Price Review 2019 (PR19) was always going to be a much tougher exercise for the water companies than it was four years ago with PR14. We look at how water companies are reacting to this pressure.
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A Means to an End: Do customers really consider their long term ability to repay?
Friday, March 15, 2019We review the current state of the mortgage market and look to a future full of change for both customers and providers alike.
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The Great Escape: how the breakout of mortgage prisoners could see lenders come under scrutiny
Thursday, February 14, 2019New FCA measures aim to help both mortgage providers and consumers previously restricted by stringent affordability rules.
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