News and Insights
Expert views on industry developments and regulatory changes
Turning the SVR from loyalty penalty to customer conversion
Tue 18 Dec 2018Are loyal mortgage borrowers being penalised? That was the question prompted by the Citizens Advice (CA) 'super complaint' lodged with the FCA back in September.
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Why mortgage lenders are trapped in the complaints cycle
Mon 03 Dec 2018Mortgage lenders have been accused of treating complaint recording as a ‘tick box’ exercise by the FCA, we explore how they can turn this around using the FCA's eight recommendations.
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Dear Jon, Yes, we'll embrace retrospective remediation but...
Thu 15 Nov 2018FCA letter to CEO’s urges them to check whether they were compliant with new Affordability requirements and calls for lenders of high-cost short-term (HCST) credit to be proactive in remediating affected customers.
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Vulnerability: How to empower economically
Mon 22 Oct 2018We explore how the financial industry can serve their most vulnerable users while also loaning responsibly.
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Consumer credit: preparing for regulatory change
Thu 18 Oct 2018How will new regulations and a focus on affordability change the consumer credit market? We review the potential impact on firms and consumers alike.
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Affordability: Overcoming the problem of financial exclusion
Tue 16 Oct 2018Across the country reports are routinely surfacing of consumers who are unable to secure credit despite being able to demonstrate they can afford the repayments.
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