News and Insights

Expert views on industry developments and regulatory changes

Insights

Why mortgage lenders are trapped in the complaints cycle

Mon 03 Dec 2018

Mortgage lenders have been accused of treating complaint recording as a ‘tick box’ exercise by the FCA, we explore how they can turn this around using the FCA's eight recommendations. 

Read More
Insights

Dear Jon, Yes, we'll embrace retrospective remediation but...

Thu 15 Nov 2018

FCA letter to CEO’s urges them to check whether they were compliant with new Affordability requirements and calls for lenders of high-cost short-term (HCST) credit to be proactive in remediating affected customers.

Read More
Insights

Vulnerability: How to empower economically

Mon 22 Oct 2018

We explore how the financial industry can serve their most vulnerable users while also loaning responsibly.

Read More
Insights

Consumer credit: preparing for regulatory change

Thu 18 Oct 2018

How will new regulations and a focus on affordability change the consumer credit market? We review the potential impact on firms and consumers alike. 

Read More
Insights

Affordability: Overcoming the problem of financial exclusion

Tue 16 Oct 2018

Across the country reports are routinely surfacing of consumers who are unable to secure credit despite being able to demonstrate they can afford the repayments.

Read More
Insights

The rise of DB Pension Transfers

Tue 29 May 2018

The FCA is casting a net over defined benefit (DB) transfers advice. Anthea Coulter, Account Director at Equiniti Hazell Carr, looks at the steps businesses can take to prepare themselves for increased scrutiny.

 

Read More