News and Insights

Expert views on industry developments and regulatory changes

Insights

The Great Escape: how the breakout of mortgage prisoners could see lenders come under scrutiny

Thu 14 Feb 2019

New FCA measures aim to help both mortgage providers and consumers previously restricted by stringent affordability rules. 

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Insights

Adapting to a future with CMCs

Thu 14 Feb 2019

Consumer credit firms are increasingly targeted by CMCs, we explore how this adversarial relationship is changing in the face of new legislation.

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Insights

Destination Unknown: Will the PCP be the motor finance industry’s PPI?

Thu 31 Jan 2019

Personal Contract Purchase (PCP) agreements were praised for their innovation when first introduced by the motor finance sector, so why is the FCA's review so hotly anticipated?

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Insights

Turning the SVR from loyalty penalty to customer conversion

Tue 18 Dec 2018

Are loyal mortgage borrowers being penalised? That was the question prompted by the Citizens Advice (CA) 'super complaint' lodged with the FCA back in September.

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Insights

Why mortgage lenders are trapped in the complaints cycle

Mon 03 Dec 2018

Mortgage lenders have been accused of treating complaint recording as a ‘tick box’ exercise by the FCA, we explore how they can turn this around using the FCA's eight recommendations. 

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Insights

Dear Jon, Yes, we'll embrace retrospective remediation but...

Thu 15 Nov 2018

FCA letter to CEO’s urges them to check whether they were compliant with new Affordability requirements and calls for lenders of high-cost short-term (HCST) credit to be proactive in remediating affected customers.

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