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Training

Best practice and compliance training programmes

Our in-depth regulatory knowledge and best practice expertise allows us to identify areas of risk within your business and ensure staff training is appropriately tailored to boost effectiveness and efficiency, in compliance with regulatory obligations and best practice.

With 20 years experience in financial services and regulated markets, we have a skilled and qualified panel of training consultants who are highly experienced in developing and delivering bespoke training solutions, including those that need to be delivered within tight timeframes. 

We are a trusted partner to many highly regulated organisations, working with a wide range of businesses ranging from consumer credit and home finance companies, through to major insurers and banks. 

Our projects and expertise include FCA regulations and guidance, embedding new regulation, DISP, senior management responsibilities, treating customers fairly (TCF), customer service best practice, remediation, train the trainer, coaching, call centre training, certified compliance training, Know Your Customer (KYC) and competency supervision.

Our trusted and proven training approach includes:

  • A full requirements assessment including training needs and skills gap analysis
  • Bespoke and flexible training programme design
  • Expert training delivery across the appropriate medium including face-to-face and e-learning
  • Effectiveness monitoring, including computer based testing and feedback analysis
  • Ongoing training options including refresher training, annual compliance assessment and testing

Get in Touch

Find out more about how Equiniti Hazell Carr can help your business
Call us on: 0118 951 3971
Email us at: contact@hazellcarr.com
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