Conduct and service standards have become a focus of utility industry regulators, who are challenging providers to improve customer service and become more accountable for considering their customer’s needs.

With our highly experienced and specialist resourcing, our utilities clients are able to remove the risks associated with regulatory and customer service, and adhere to the regulators guidelines.

For the last two decades, we have worked with organisations in the utilities sector to transform their processes, through blending first-class customer service skills with robust, proven advice and expertise.

We work with



Our extensive experience in the energy sector regulations makes us one of the leading multi-skilled resourcing providers in this industry.



We provide specialist resourcing to a number of water suppliers covering a number of services, from complaints handling to billing case management.



As a highly focused specialist resourcing provider, we can help telecoms organisations establish the essential governance in order to meet the regulator’s guidelines.

Get in Touch

Find out more about how Equiniti Hazell Carr can help your business
Call us on: 0118 951 3971
Email us at: contact@hazellcarr.com
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