Services for Mortgage Lenders

Through our specialist consultants, we can help Mortgage Lenders resolve many of their key challenges.

  • Affordability – process review/evidence of decision making/compliance, creditworthiness assessments
  • Vulnerability – working with you to identify vulnerable customers and providing you with the skills to ensure these customers are treated appropriately
  • Adherence to TCF Principles - evidencing compliance and embedding principles in standard processes
  • Complaints and Remediation – process review and recommendations, best practice, case handling
  • Customer Engagement Processes - effective communication, data analysis and process reviews
  • Past Business Review projects and RCA with actionable results to prevent industry censure and fines
  • Fully outsourced options available to speed up response times

Some examples of our projects and capabilities include:

  • Complaints handling review to sample consistency and fair outcomes to customers
  • Rectification and remediation treatment strategies to ensure future consistency and fair outcomes
  • Expert resources to help manage peak demand and support and maintain BAU services
  • Implement checks and balances to ensure robust evidence of creditworthiness and affordability
  • Transaction and mortgage arrears handling
  • Data capture, analysis and RCA continuous improvement recommendations (TCF)
  • Identify and mitigate areas of exposure and risk throughout the business
  • Customer engagement management strategies
  • Operational reviews and policy/ process improvement recommendations
  • Past Business Review expertise
  • Recommendations for working with the Ombudsman and Regulator

To find out more about the Industry Challenges we help Mortgage Lenders with - Click Here.

To find out more about the additional services the Equiniti Group provides to Mortgage Lenders - Click Here

Get in Touch

Find out more about how Equiniti Hazell Carr can help your business
Call us on: 0203 890 2120
Email us at: contact@hazellcarr.com
Please provide any further detail that will help us with your enquiry