- Affordability – process review/evidence of decision making/compliance, creditworthiness assessments
- Vulnerability – working with you to identify vulnerable customers and providing you with the skills to ensure these customers are treated appropriately
- Adherence to TCF Principles - evidencing compliance and embedding principles in standard processes
- Complaints and Remediation – process review and recommendations, best practice, case handling
- Customer Engagement Processes - effective communication, data analysis and process reviews
- Past Business Review projects and RCA with actionable results to prevent industry censure and fines
- Fully outsourced options available to speed up response times
Some examples of our projects and capabilities include:
- Complaints handling review to sample consistency and fair outcomes to customers
- Rectification and remediation treatment strategies to ensure future consistency and fair outcomes
- Expert resources to help manage peak demand and support and maintain BAU services
- Implement checks and balances to ensure robust evidence of creditworthiness and affordability
- Transaction and mortgage arrears handling
- Data capture, analysis and RCA continuous improvement recommendations (TCF)
- Identify and mitigate areas of exposure and risk throughout the business
- Customer engagement management strategies
- Operational reviews and policy/ process improvement recommendations
- Past Business Review expertise
- Recommendations for working with the Ombudsman and Regulator
To find out more about the Industry Challenges we help Mortgage Lenders with - Click Here.
To find out more about the additional services the Equiniti Group provides to Mortgage Lenders - Click Here