News and Insights
Expert views on industry developments and regulatory changes
Adapting to a future with CMCs
Thursday, February 14, 2019Consumer credit firms are increasingly targeted by CMCs, we explore how this adversarial relationship is changing in the face of new legislation.
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Destination Unknown: Will the PCP be the motor finance industry’s PPI?
Thursday, January 31, 2019Personal Contract Purchase (PCP) agreements were praised for their innovation when first introduced by the motor finance sector, so why is the FCA's review so hotly anticipated?
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Turning the SVR from loyalty penalty to customer conversion
Tuesday, December 18, 2018Are loyal mortgage borrowers being penalised? That was the question prompted by the Citizens Advice (CA) 'super complaint' lodged with the FCA back in September.
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Why mortgage lenders are trapped in the complaints cycle
Monday, December 3, 2018Mortgage lenders have been accused of treating complaint recording as a ‘tick box’ exercise by the FCA, we explore how they can turn this around using the FCA's eight recommendations.
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Dear Jon, Yes, we'll embrace retrospective remediation but...
Thursday, November 15, 2018FCA letter to CEO’s urges them to check whether they were compliant with new Affordability requirements and calls for lenders of high-cost short-term (HCST) credit to be proactive in remediating affected customers.
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Vulnerability: How to empower economically
Monday, October 22, 2018We explore how the financial industry can serve their most vulnerable users while also loaning responsibly.
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