Business People Having A Discussion Over A Project TN

Team Leader - Remote

Mon 29 Apr 2024

£147 per day via umbrella

We are looking for a proactive and motivating leader to manage a team of customer service agents on a remote basis for a UK bank. 

As a team leader you will be responsible for ensuring the successful day to day running of the customer service team who support pension customers. You will need to be confident leading a team to success on a remote basis and passionate about helping your team fulfil their potential.

Location: Remote 

The rate on offer is £147 per day via umbrella

Hours: 40-hour week, Monday to Friday, on shifts between 8am - 6pm. 

As a Team Leader, you will:

  • Day to day operational management of the contact centre team
  • Accountable for maintaining a robust staff roster system to always ensure adequate staff coverage of the team including annual leave and sickness absence
  • Working with the other members of the senior account services team to co-ordinate activities and attend information governance group meetings as necessary 
  • Review and take ownership for work allocation
  • Motivating the team and providing day to day support and guidance
  • Customer escalation handling if required to support the team
  • Support and be the main conduit from the case handling team into the clients SMEs
  • Spotting potential complex queries / complaints and escalating where required

The ideal applicant will have following skills and experience:

  • A solid experience managing a call centre team 
  • Excellent communicator who can lead a team to success as a whole 
  • Strong managerial background within the Financial Services
  • Excellent interpersonal and stakeholder management skills
  • Proactive and supportive to get the best out of the team 

If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers.

Email your CV to to apply for this role with the subject matter: (Team Leeder + Remote)