As a team leader you will be responsible for ensuring the successful day to day running of the customer service team who support pension customers. You will need to be confident leading a team to success on a remote basis and passionate about helping your team fulfil their potential.
Location: Remote
The rate on offer is £147 per day via umbrella
Hours: 40-hour week, Monday to Friday, on shifts between 8am - 6pm.
As a Team Leader, you will:
- Day to day operational management of the contact centre team
- Accountable for maintaining a robust staff roster system to always ensure adequate staff coverage of the team including annual leave and sickness absence
- Working with the other members of the senior account services team to co-ordinate activities and attend information governance group meetings as necessary
- Review and take ownership for work allocation
- Motivating the team and providing day to day support and guidance
- Customer escalation handling if required to support the team
- Support and be the main conduit from the case handling team into the clients SMEs
- Spotting potential complex queries / complaints and escalating where required
The ideal applicant will have following skills and experience:
- A solid experience managing a call centre team
- Excellent communicator who can lead a team to success as a whole
- Strong managerial background within the Financial Services
- Excellent interpersonal and stakeholder management skills
- Proactive and supportive to get the best out of the team
If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers.
Email your CV to vacancies@hazellcarr.com to apply for this role with the subject matter: (Team Leeder + Remote)