Collections Agent - Reading/Hybrid

Mon 15 Apr 2024

Collections Agent - £150 per day

We are looking to from experienced collections agents/advisors for a new project based out of our EQ offices in central Reading. 

We are looking full time Collections Agents to join our busy team. This is a fast paced, phone-based role that handles a variety of queries and carries out Collections and Arrears Management activities.

This is a demanding but rewarding role where you will demonstrate a commitment to providing an exceptional customer experience for all our customers, including those who may be experiencing financial difficulties.

Working Hours - Shifts to cover the hours of 8am-6pm Monday to Friday.

Location: The office is located in central Reading and you will be asked to work 3 days per week in office.

Day rate: £150 via Umbrella.

Duration - 12 months but likely to extend

As a Collections Agent, you will:

  • Manage inbound calls from customers to discuss any question or queries they may have relating to their account
  • Spotting potential complex queries / complaints and handing off to other members of the team
  • Provide a clear and efficient response within company guidelines and always putting the customer first
  • Completing outbound chaser calls to customers
  • Dealing with inbound post from customers and handing off queries to more experienced members of team where necessary
  • Updating the client database with all key information required from the call
  • Working to client and regulatory policies and procedures at all times

As a Collections Agent you will ideally have the following skills and experience:

  • Strong experience in customer service and general operational activity, either via telephone or face to face.
  • Experience in collections and arrears management activities within then FS sector.
  • Confident in speaking with a variety of customers in all types of situations.
  • Ability to display empathy with customers in complex circumstances.
  • Verbally and numerically competent, with strong communication skills.
  • Ability to work with different systems and multiple processes.

If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers.

Email your CV to vacancies@hazellcarr.com to apply for this role with the subject matter Collections Agent - Reading