We can provide you with skilled technical resourcing and outsourcing solutions along with a cocomplaint-handlinglatform that is both robust and flexible, and can be tailored to your individual and operational needs.
The end-to-end solution can also be implemented for comprehensive rectification and remediation projects enabling you to proactively manage complaints or cases before they escalate.
Our modular solution enables you to create a custom solution that is right for your needs, including:
- Data segmentation services to improve the quality of the data being used
- Outsourced mailing facilities for large customer contact exercises
- Specialist interim resource and outsourcing expertise
- Payment facilities to handle redress payments
- Award-winning complaint management software.