Combining our extensive complaint and remediation resourcing and outsourcing expertise with the award-winning complaint management technology of Equiniti Charter, we have created a complete end-to-end complaint management solution.
We can provide you with skilled technical resourcing and outsourcing solutions along with a complaint handling platform that is both robust and flexible, and can be tailored to your individual and operational needs.
The end-to-end solution can also be implemented for comprehensive rectification and remediation projects enabling you to proactively manage complaints or cases before they escalate.
Our modular solution enables you to create a custom solution that is right for your needs, including data segmentation services to improve the quality of the data being used, outsourced mailing facilities for large customer contact exercises, specialist interim resource and outsourcing expertise, payment facilities to handle redress payments and award-winning complaint management software.