End to End Complaints & Remediation Solutions

Combining our extensive complaint and remediation resourcing and outsourcing expertise with the award-winning complaint management technology of Equiniti Charter, we have created a complete end-to-end complaint management solution.

We can provide you with skilled technical resourcing and outsourcing solutions along with a cocomplaint-handlinglatform that is both robust and flexible, and can be tailored to your individual and operational needs.

The end-to-end solution can also be implemented for comprehensive rectification and remediation projects enabling you to proactively manage complaints or cases before they escalate.

Our modular solution enables you to create a custom solution that is right for your needs, including:

  • Data segmentation services to improve the quality of the data being used
  • Outsourced mailing facilities for large customer contact exercises
  • Specialist interim resource and outsourcing expertise
  • Payment facilities to handle redress payments
  • Award-winning complaint management software.

Get in Touch

Find out more about how Equiniti Hazell Carr can help your business
Call us on: 0203 890 2120
Email us at: contact@hazellcarr.com
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