- Affordability – process review/evidence of decision making/compliance, creditworthiness assessments
- Vulnerability – working with you to identify vulnerable customers and providing you with the skills to ensure these customers are treated appropriately
- Complaints and Remediation – process review and recommendations, best practice, case handling
- Past Business Review projects and RCA with actionable results to prevent industry censure and fines
- Working with CMCs – complaints and claims handling best practice, streamline processes, outsourced options
- Fully outsourced options available to speed up response times
Some examples of our projects and capabilities include:
- Complaints handling review to sample consistency and fair outcomes to customers.
- Remediation treatment strategies to ensure future consistency and fair outcomes are applied to decisions.
- Expert resources to help manage peaks in demand to get back within FCA requirements.
- Implement checks and balances to ensure robust evidence of creditworthiness and affordability.
- Identify and mitigate areas of exposure and risk throughout the business
- Customer engagement strategies
- Operational reviews and recommendations
- Past Business Review expertise
To find out more about the Industry Challenges we help Consumer Credit Firms with - Click Here
To find out more about the additional services the Equiniti Group provides to Consumer Credit Firms - Click Here