The role of Pensions Team Manager will be working on an new project managing a team of Life and Pensions complaints handlers who will be focussed on assessing service related complaints.
What you’ll be doing:
- Managing the team to deliver target on a day to day basis.
- Review and take ownership for work allocation
- Ensuring all KPI's are met and provide guidance and support as required.
- Provide regular updates to the client on team performance and progress.
- Successfully manage the performance of the team and drive best practice.
- Spotting potential complex queries / complaints and escalating where required.
What we’d like to see from your application:
- Experience in a Team Manager role within the Life and Pensions sector is essential
- Excellent interpersonal and stakeholder management skills
- Excellent communication skills, to include fluent English both written and verbal.
- Numerate, analytical with excellent IT systems orientation including knowledge of Word and Excel.
Location: Remote
The rate on offer: £320 per day via Umbrella
Hours: Monday to Friday 9-5.30
Duration: Initially until June 2025
Email your CV to vacancies@hazellcarr.com to apply for this role with the subject matter: (Pensions Team Manager)
Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.