You will be loading motor finance complaints onto the system, discussing the complaint with the customer over the phone, collecting and reviewing evidence from systems to understand the situation in detail, and concluding the outcome in a final response letter.
You will be joining a welcoming team within a motor finance company in Bracknell where you will have a balance of working two days in office and three days from home each week once you have passed their training program.
What you’ll be doing:
- Taking ownership of a pipeline of complaint cases from start to resolution.
- Speaking to customers on the phone to discuss the complaint case and provide updates.
- Logging new complaints, loading customer cases onto the client system ensuring all details are entered correctly.
- Collecting and reviewing information from customers regarding their motor finance agreement.
- Taking responsibility for queries/issues through to resolution.
- Deciding fair outcomes for both customers and the business.
- Writing templated outcome letters to the customers.
- Managing expectations of all internal and external customers.
What we’d like to see from your application:
- Previous experience complaint handling and complaint resolution.
- Previous financial services experience.
- Telephone experience.
- Confidence handling multiple workstreams.
- Strong attention to detail.
- Commutable distance to Bracknell.
Location: Bracknell. This can reduce to 2 days a week in office and three days from home after training and sign off.
The rate on offer: £150 per day gross via umbrella. With opportunity to increase to £165 after accreditation (12 weeks).
Hours: 37.5 hours a week Monday to Friday between the hours of 9am-5:30pm.
Duration: Initially 3 months, with opportunity to extend.
Training: On site full time for the first 4 – 6 weeks.
Email your CV to vacancies@hazellcarr.com to apply for this role with the subject matter: (Complaint Support Agent + Bracknell)
Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.