You will responsible for reviewing and checking the work of the complaints team within the department by providing constructive feedback to support their development and success at meeting the required quality standards.
What you’ll be doing:
- Review and asses the work completed by the team.
- Focussing on checking that complaint cases have been logged correctly onto the system.
- Ensure all relevant customer responses have been adhered to in line with FCA guidelines.
- Providing clear and constrictive feedback to team members.
- Highlighting areas of improvement as and where necessary
What we’d like to see from your application:
- Previous experience within financial services complaints.
- Previous experience in a QA/QC role
- Proactive and confident handling multiple workstreams.
- Strong attention to detail.
Day rate: £185 a day gross via umbrella
Hours: 37.5 hours a week Monday to Friday between the hours of 9am-5:30pm.
Location: On site in an office in Berkshire for 3 days a week with flexibility of 2 days working from home.
Contract: Until end of the year initially.
Email your CV to vacancies@hazellcarr.com to apply for this role with the subject matter: (Quality Checker - Berkshire)
Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.