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Quality Assurance Analyst - Glasgow

Monday, 2 November 2026

£45,346 per annum

We are looking for experienced Quality Assurance agents with enhanced Know Your Customer (KYC) and global banking enhanced due diligence (EDD) experience. To join a team working on site in Glasgow.

As a Quality Assurance Analyst, you will perform process reviews to assess the quality and effectiveness of EDD and Financial Crime control activities that adhere to the banks policies.  

You’ll be reviewing information carefully on high-risk customer reviews, Politically Exposed Person (PEP) assessments, transactional analysis reviews, screening activities, EDD investigations and exit decisions whilst maintaining a clear audit trail of all activity and contributing continuous improvement across financial crime operations.  

This is a great opportunity to bring a wealth of experience within financial crime analysis to help shape the future operations.

What you’ll be doing as a Quality Assurance Analyst:

  • Reviewing information carefully on high-risk customer reviews, Politically Exposed Person (PEP) assessments, transactional analysis reviews, screening activities, EDD investigations.
  • Communicating with analysts to support their development and improvement.
  • Collaborating with operations and the quality assurance team to highlight knowledge gaps and process improvements to reduce errors. 
  • Producing informative MI reporting and management updates to support governance forums, stakeholders and senior leadership decisions. 
  • Maintaining an up-to-date knowledge of Financial Crime regulatory requirements and internal policies. 
  • Maintaining a clear and compliant audit trail.

What we’d like to see from your application:

  • Minimum 3 years within EDD, Financial Crime and KYC experience. 
  • Minimum 2 years in quality assurance. 
  • Stakeholder management.
  • Computer literacy and excellent written and verbal communication. 

Core hours: 37.5 hours per week full time. Monday to Friday on shifts between 8am and 6pm.

Location: Glasgow. Hybrid with 3 days a week worked in office and 2 days from your permanent UK home address.

Training: 2 – 4 weeks

Email your CV to vacancies@hazellcarr.com to apply for this role with the subject matter: (Quality Assurance Analyst  + Glasgow)

Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.

We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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