As a team leader you will be responsible for ensuring the successful day to day running of the motor complaints QA team, both in office 3 days a week and remotely 2 days a week.
What you’ll be doing as a QA Team Leader:
- Day to day operational management of the contact centre team.
- Accountable for maintaining a robust staff roster system to always ensure adequate staff coverage of the team including annual leave and sickness absence.
- Working with the other members of the senior account services team to co-ordinate activities and attend information governance group meetings as necessary.
- Review and take ownership for work allocation.
- Motivating the team and providing day to day support and guidance.
- Customer escalation handling if required to support the team.
- Support and be the main conduit from the case handling team into the clients SMEs.
- Spotting potential complex queries / complaints and escalating where required.
What we’d like to see from your application:
- Experience managing a quality checking / compliance team.
- Excellent communicator who can lead a team to success as a whole.
- Strong managerial background within the financial services.
- Excellent interpersonal and stakeholder management skills.
- Proactive and supportive to get the best out of the team.
Day rate contract pay administered by Umbrella company.
Location: Bracknell. You will have the flexibility to work 3 days in office and 2 days from home.
Hours: 37.5 hours a week Monday to Friday between the hours of 9am-5pm.
Email your CV to vacancies@equiniti.com to apply for this role with the subject matter: (Team Leader + Bracknell)
Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.