As a Pension customer support agent, you will be supporting pension account holders with day-to-day queries regarding their account and pension. You will handle up to 40 calls a day from valued customers and work to provide a positive experience with first time resolution.
Location: Crawley. Full time on site.
The rate on offer: £165 per day via Umbrella. .
Hours: 37.5 hours a week Monday to Friday. 7hr shift between 8:30am and 6pm.
Training: First 2-3 weeks.
Contract: 3 months with possibility to extend.
What you’ll be doing as a Pension Customer Support Agent:
- Handle customer calls daily with a volume of 40 - 50 calls a day.
- Be proud of the service that you offer and strive to go the extra mile to resolve queries at first contact.
- Take ownership of issues and see them through to resolution.
- Communicate in an open and honest way.
- Understand that customers have different needs, and some are vulnerable.
- Pay attention and ensure that all requests are acted upon, and all details are accurately recorded.
- Recognise when a customer needs to be assisted further by a senior colleague and escalate accordingly.
- Be willing to attend and participate in any training that is offered to you, to include up skills, external training, and regulatory training.
- Participate in team huddles.
What we’d like to see from your application:
- Experience in customer service.
- Experience assisting vulnerable customers.
- Understanding of Microsoft office.
- Great communication and listening skills.
- Comfortable commuting to Crawley.
Email your CV to vacancies@hazellcarr.com to apply for this role with the subject matter: (Pension Customer Support Agent - Crawley)
Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.