You will be reading customer complaint letters and emails to understand the situation, reviewing facts and evidence, recording details onto the system, calculating redress, and writing detailed final response letters.
You will handle calls to provide complaint updates to your customers as well as chasing for clarification and evidence from your customers and third parties.
What you’ll be doing:
- Take ownership of new complaints and updating customers on the status of existing complaints.
- Inbound and outbound customer contact over the phone to update your customers on progress and to chase evidence.
- Preparing and loading customer cases onto the client system ensuring all details are entered correctly.
- Take ownership of cases and collect and review evidence to help with your decision.
- Complete redress calculations.
- Write detailed outcome letters to the customer.
- Manage expectations of all internal and external customers.
What we’d like to see from your application:
- Extensive experience within financial services complaints.
- Experience working within motor finance would be advantageous.
- Confidence completing calculations.
- Strong oral and written communication.
- Great prioritising and case load management.
- Strong attention to detail.
Location: Remote
The rate on offer: £180 per day gross via umbrella.
Hours: 37.5 hr week – Monday to Friday – shift between 9am – 6pm
Duration: 3 - 6 months
Training: 1 - 4 weeks
Email your CV to Motor.finance@hazellcarr.com to apply for this role with the subject matter: (Motor Finance Complaints)
Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.