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Motor Complaint Handler - Newport

Thu 13 Jun 2024

Complaint Handler - £150 per day via umbrella

We are looking for experienced complaint handlers with a background in financial services to join a motor finance complaints team in Newport.

We are looking for passionate complaint handlers who want to find fair outcomes for customers. You will be communicating with the customer and third parties to understand the situation in detail, reviewing facts and evidence, and concluding the outcome in a final letter.

This is an excellent opportunity to broaden your financial product knowledge and network within a great team.  

Location: Newport

The rate on offer is £150 per day Via Umbrella 

Hours: 35hrs per week on a shift between the hours 8.30am-6:30pm - Monday - Friday

You will be expected to work fulltime from the office in Newport for training and accreditation. Once you pass accreditation you will be able to work on a hybrid basis.

Duration: Initially 6 months, however this is likely to extend.

You will need to be local to Newport and be comfortable on the phone. 

As a Complaint Handler, you will:

  • Take ownership of new complaints and updating customers on the status of existing complaints.
  • Preparing and loading customer cases onto the client system ensuring all details are entered correctly
  • Contacting customers to provide updates on their case. 
  • Liaise with customers over the phone to provide support and updates on the complaint proceedings
  • Take ownership of cases and contacting third party's for evidence and information to support case investigations 
  • Checking if the client is liable for the issues and deciding on a support plan for the customer
  • Take responsibility for queries/issues through to resolution
  • Write templated outcome letters to the customer 
  • Manage expectations of all internal and external customers

The below skills and experience are desirable: 

  • Previous experience within financial services complaints 
  • Strong oral and written communication
  • Comfortable on the phone with inbound and outbound calls.
  • Proactive and self-motivated 
  • Strong attention to detail

If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers

Email your CV to Cardiff@hazellcarr.com to apply for this role with the subject matter: (Motor Complaint Handler + Newport)