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Motor Complaint Handler - Newport

Thu 19 Sep 2024

Complaint Handler - £150 per day via umbrella

We are looking for experienced complaint handlers with a background in financial services to join a motor finance complaints team in Newport.

You will be communicating with the customer and third parties to understand the situation in detail, reviewing facts and evidence, and concluding the outcome in a final letter.

This is an excellent opportunity to broaden your financial product knowledge and network within a great team.  

Location: Newport (parking on site available) 

The rate on offer is £150 per day Via Umbrella 

Hours: 37.5hrs per week on a shift between the hours 8.30am-6:30pm - Monday - Friday with a 30 minute break on top. 

You will be expected to work fulltime from the office in Newport for training and accreditation. Once you pass accreditation you will be able to work on a hybrid basis with 2 days in the office each week. 

Duration: Initially until end of January 2025, with opportunity to extend. 

What you’ll be doing:

  • Take ownership of new complaints and updating customers on the status of existing complaints.
  • Preparing and loading customer cases onto the client system ensuring all details are entered correctly.
  • Contacting customers to provide updates on their case. 
  • Take ownership of cases and contacting third party's for evidence and information to support case investigations. 
  • Checking if the client is liable for the issues and deciding on a support plan for the customer.
  • Take responsibility for queries/issues through to resolution.
  • Write templated outcome letters to the customer. 
  • Manage expectations of all internal and external customers.

What we’d like to see from your application:

  • Previous experience within financial services complaints. 
  • Strong oral and written communication.
  • Confidence on the phone to interrogate and collect key information.
  • Great prioritising and case load management. 
  • Strong attention to detail.

Email your CV to Cardiff@hazellcarr.com to apply for this role with the subject matter: (Motor Complaint Handler + Newport)

Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.

We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.