You’ll speak directly with customers to fully understand each situation, carefully capture the details on the lenders systems, and carry out follow up administrative tasks.
This is a fantastic opportunity to join a welcoming company, build your financial services expertise, and make a genuine difference by helping customers reach positive resolutions.
What you’ll be doing:
- Managing inbound and outbound call activity with mortgage customers.
- Providing clear and informative responses to customers.
- Maintaining high customer experience standards.
- Creating clear and concise call notes ensuring all details are captured and the customer is satisfied.
- Managing inboxes.
- Escalating customer queries where appropriate.
- Seeing all customer interactions through to resolution and completing associated administrative tasks.
- Take responsibility for queries/issues through to resolution.
- Manage expectations of all internal and external customers.
What we’d like to see from your application:
- Previous experience resolving customer service.
- Knowledge of the financial service industry and regulations.
- Strong oral and written communication.
- Confidence on the phone to interrogate and collect key information.
- Great prioritising and time management.
- Strong attention to detail.
Location: Cardiff City Centre. You will be expected to work fulltime from the office, until you pass training and accreditation where hybrid working can be offered at 3 days in office per week.
The rate on offer: £155 per day Via Umbrella.
Hours: 37.5hrs per week. 9am-5:30pm - Monday – Friday.
Duration: Initially 3 months, with opportunity to extend.
Training: will be in office full time for the first 2 – 3 weeks.
Email your CV to Cardiff@hazellcarr.com to apply for this role with the subject matter: (Customer Support Agent + Cardiff)
Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.