We are looking for enthusiastic customer service advisors to join a fantastic team within a bank on a remote basis. Where you will be supporting bereavement activity.
Location: Leeds. Hybrid working with 1 day a week in office.
The rate on offer: £16.65 per hour via umbrella.
Hours: 35hr week.
Contract: 6 Months with a view to extending.
Training will be provided for the first 3 - 4 weeks.
What you’ll be doing:
- Validating documents and closing deceased customers account while supporting the family members at every step of the process
- Providing specialist bereavement support
- The role involves considerable contact with relatives and those associated with our late customer, Funeral Directors, Solicitors and relevant outside agencies.
- Working as part of a large and diverse team where everyone works together to achieve an excellent customer outcome
- As we’re a regulated organisation, we need you to work within the appropriate regulatory frameworks we follow
- Being flexible in your approach and willing to get involved in other areas of the department where the customer needs us
What we’d like to see from your application:
- Previous customer service experience.
- Confident working with vulnerable customers.
- Knowledge of financial products would be advantageous.
- Proactive and motivated to resolve issues first time and exceed service expectations.
- Great attention to detail and diligence to assure the safety of the customer and the bank.
- Desire to learn and improve.
Email your CV to vacancies@hazellcarr.com to apply for this role with the subject matter: (Customer Service Agent + Leeds)
Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.