As a customer service agent, you will be responsible for taking inbound calls from customers with queries regarding the motor finance compensation scheme. You will work to provide clear updates and information regarding the status of their complaint, pass on relevant information and evidence to the complaint agent handling the case and maintaining clear and concise call notes. You will also make outbound calls to support case progression, and to validate details.
What you’ll be doing as a Customer Service Agent:
- Managing inbound and outbound call activity to customers.
- Providing clear and informative responses to customers.
- Maintaining high customer experience standards.
- Creating clear and concise call notes ensuring all details are captured and the customer is satisfied.
- Escalating customer queries where appropriate.
- Seeing all customer interactions through to resolution.
What we’d like to see from your application:
- Experience in administrative roles.
- Confidence with accurate data entry.
- Strong oral and written communication.
- Great prioritisation and organisation.
Location: Remote
The rate on offer: £150 per day gross via umbrella.
Hours: 37.5 hours a week Monday to Friday between the hours of 9am-5:30pm.
Duration: 3 months initially with opportunity to extend.
Training: 2 - 4 weeks
Email your CV to Motor.finance@hazellcarr.com to apply for this role with the subject matter: (Customer Service Agent + Remote)
Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.