As a Customer Support Agent, you will play a key role in supporting customers with their home insurance claims. You’ll speak directly with customers to fully understand each situation, carefully capture the details on the systems, and then determine next steps for the claim with the appropriate follow up activity.
What you’ll be doing as a Customer Service Agent :
· Managing inbound and outbound call activity with insurance customers.
· Managing and reviewing online claims and progressing them with fair judgement and good decision-making skills.
· Providing clear and informative responses to customers.
· Maintaining high customer experience standards with empathy.
· Creating clear and concise call notes ensuring all details are captured.
· Escalating customer queries where appropriate.
· Seeing all customer interactions through to resolution and completing associated administrative tasks.
· Take responsibility for queries/issues through to resolution.
· Manage expectations of all internal and external customers.
What we’d like to see from your application:
· Previous experience in customer service.
· Knowledge of the financial service industry and regulations.
· Strong oral and written communication.
· Confidence on the phone to interrogate and collect key information.
· Great prioritising and time management.
· Strong attention to detail.
Location: Remote working within the UK.
The rate on offer: £136.20 per day gross via umbrella.
Hours: 35hrs per week. On rotational shift across the operational hours (8am – 6pm Monday – Friday and 9am – 1pm on Saturdays)
Duration: Initially 3 months, with opportunity to extend.
Training: For the first 2 – 3 weeks.
Email your CV to vacancies@hazellcarr.com to apply for this role with the subject matter: (Customer Service Agent Insurance + Remote)
Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.