We have an exciting opportunity to join a great team in a financial firm, assisting with inbound contact from valued customers. This is a great starting point for someone looking for a career in financial contracting, and offers excellent opportunities to progress within a growing project.
Candidates will be required to work 40 hrs per week Monday to Friday between 9am - 6pm, with every other Saturday working 9am - 1pm. When you work a Saturday you get hours back in lieu.
Applicants will need some experience in customer service over the phone, and the confidence to support customers in the most challenging financial situations with an empathic approach.
What you’ll be doing:
- Manage inbound calls from customers to discuss any question or queries they may have relating to their account.
- Spotting potential complex queries / complaints and handing off to other members of the team.
- Provide a clear and efficient response within company guidelines and always putting the customer first.
- Completing outbound chaser calls to customers.
- Dealing with inbound post from customers and handing off queries to more experienced members of team where necessary.
- Updating the client database with all key information required from the call.
- Working to client and regulatory policies and procedures at all times.
What we’d like to see from your application:
- Previous customer service experience.
- Confident working with vulnerable customers and knowledgeable of the TEXAS model.
- Knowledge of financial products would be advantageous.
- Proactive and motivated to resolve issues first time and exceed service expectations.
Location: Remote.
Hours:
Full time 40 hrs per week Monday to Friday between 9am - 6pm, with every other Saturday working 9am - 1pm. When you work a Saturday you get hours back in lieu.
Part-time (working hours 10:30 – 14:30)
Day rate: £136 per day via Umbrella.
Contract: Initially until December 2026 with opportunity to extend.
Email your CV to vacancies@hazellcarr.com to apply for this role with the subject matter: (Customer Call Handler + Remote + either fulltime or part time)
Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.