As a Complex Pensions Complaints Reviewer you will manage your own cases load to ensure fair customer outcomes are reached within agreed timeframes to regulatory standard.
What you’ll be doing as a Complex Pensions Complaints Reviewer:
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Interrogating existing records and systems in order to understand the situation with the complaint.
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Reviewing evidence fairly against company policy and regulatory standards to reach a fair outcome.
- Completing manual complex calculations to establish if there were any financial loss or gains based on complaint points.
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Case management and workflow prioritisation to meet deadlines and avoid breaches.
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Preparing written communication to the customer to address each complaint point.
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Attend online meetings and quality sessions.
What we’d like to see from your application:
- Over 5 years experience working with SIPPS and other pensions schemes.
- Experience completing complex manual calculations on pensions schemes.
- Ability to manage and organise a pipeline of work within deadlines.
- Excellent communication with written correspondence.
- High attention to detail.
Location: Remote
The rate on offer: £300 per day gross before umbrella deductions.
Hours: 37.5 hr week. Monday to Friday, 9am to 5:30pm.
Duration: 3 months initially.
To be considered for this opportunity you must email your CV to vacancies@hazellcarr.com with the subject matter: (Complex Pensions Complaints Reviewer - Remote )
Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.