As an administrator you will be supporting the complaints team with day-to-day administrative tasks, some customer calls, logging new customer complaints, reviewing customer information to ensure accuracy of data against evidence. This is an excellent opportunity for someone interested in learning more about complaint processes and financial conduct authority regulation.
What you’ll be doing Complaints Administrator:
- Preparing and loading customer cases onto the client system ensuring all details are entered correctly.
- Managing inboxes.
- Data entry.
- Details maintenance.
- Responding to or escalating customer queries where appropriate.
- Supporting with customer telephone enquiries.
What we’d like to see from your application:
- Experience in administrative roles within financial services or insurance.
- Confidence with accurate data entry.
- Strong oral and written communication.
- Great prioritisation and organisation.
Location:
The rate on offer: £140 - £150 day rate contract via umbrella.
Hours: 37.5 hours a week Monday to Friday between the hours of 9am-5:30pm.
Duration: 3 - 6 months initially.
Training:
Email your CV to vacancies@hazellcarr.com to apply for this role with the subject matter: (Complaints Administrator)
Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.