As a business analyst you will be responsible for the day-to-day support of the project, reviewing the functional and non-functional requirements, mapping solutions and keeping the project on track.
What you’ll be doing:
- Act as a bridge between clients and internal SMEs to ensure clarity and alignment on remediation workflows.
- Lead requirements gathering, including detailed business process mapping across complaints, DCA remediation, and finance workflows.
- Facilitate workshops with client stakeholders to understand current-state processes, data structures, and end-client needs.
- Translate business requirements into clear functional specifications for both workflow and data elements.
- Support the creation and presentation of remediation treatment options to end clients, ensuring these are understood, risk‑assessed, and aligned with regulatory expectations.
- Work closely with the implementation consultant to ensure all requirements are captured and ready for configuration in the managed service workflow solution.
- Conduct gap analysis between current and target operational states.
- Validate solution designs, process flows, SLAs, and decision rules before client sign‑off.
- Support UAT planning and execution, including test case development, defect triage, and stakeholder walkthroughs.
- Ensure clients are fully prepared for go‑live, including readiness across data, operational processes, comms, controls, and staff training needs.
- Produce high-quality documentation: BRDs, user journeys, decision matrices, data definitions, and risk/issue logs.
What we’d like to see from your application:
- Strong BA experience within motor finance, consumer credit, or related regulated financial services.
- Experience working on DCA remediation, complaint remediation, or redress/treatment modelling.
- Exceptional stakeholder management across multiple organisations.
- Ability to present complex remediation treatments to senior client stakeholders with clarity and confidence.
- Proven background working with workflow systems, case management tools, or managed service operational models.
- Skilled in process mapping (e.g., BPMN), requirements elicitation, and functional documentation.
- Comfortable working remotely and managing multiple client interactions daily.
- Ability to quickly understand data structures, extracts, and MI relevant to complaint/remediation processes.
Core hours: 37.5 hr week – Monday to Friday – shift between 9am – 6pm
Location: Remote.
Training: 2 – 3 weeks
Email your CV to vacancies@hazellcarr.com to apply for this role with the subject matter: (Business Analyst + Remote)
Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.