The role of 1st Line Support Coordinator will be working on a new project providing support to everyday customers to resolve technical and time sensitive queries and challenges.
Location: Bracknell (up to 3 days a week on site)
The rate on offer: £145 via Umbrella
Hours: 8am to 4pm - Monday to Thursday. 8am to 1pm Friday.
What you’ll be doing:
- Responding to customer queries raised face-to-face, by email or by phone, accurately identifying the urgency, impact, and priority of a call, troubleshooting as far as possible, and gathering information.
- Investigating hardware and software issues to identify the cause and possible workarounds, aiming to identify solutions where possible.
- Escalating issues to second or third-line support, vendors, or to other teams where necessary.
- Resolving tickets in a timely manner, keeping the customer updated at all stages of the process.
- Monitoring completion of backup jobs to ensure that tapes are changed, and any issues raised to the server team, liaising with onsite staff in our other offices as appropriate.
- Imaging laptops and desktops using a Windows.
- Creating and managing user accounts using Active Directory and MS Exchange.
- Providing clear communication to the team to ensure that knowledge of issues and fixes is shared.
What we’d like to see from your application:
- Previous experience in a 1st Line Support role or equivalent.
- A technical background and proficiency with Windows systems, Microsoft applications and Active Directory.
- Previous experience within financial services and supporting banking systems.
- Have worked in a ticketed customer support environment.
Email your CV to vacancies@hazellcarr.com to apply for this role with the subject matter: (1st Line Support Coordinator - Bracknell )
Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.