As a team leader you will be responsible for ensuring the successful day to day running of the complaints team who are supporting complaints relating to motor finance. You will need to be confident leading a team to success and be passionate about helping your team fulfil their potential.
Location: Newport, Wales (Parking on site)
The rate on offer is up to £210 per day inside IR35.
Hours: 37.5 hour week, Monday to Friday, on shifts between 8am - 6pm.
As a Team Leader, you will:
- Day to day operational management of the complaints team
- Accountable for maintaining a robust staff roster system to record annual leave and sickness absence
- Working with the other members of the senior account services team to co-ordinate activities and attend information governance group meetings as necessary
- Review and take ownership for work allocation
- Motivating the team and providing day to day support and guidance
- Discussing quality and productivity targets with the team
- Support and be the main conduit from the case handling team into the clients SMEs
- Spotting potential complex queries / complaints and escalating where required
The ideal applicant will have following skills and experience:
- A solid experience managing a team of complaint handlers / case workers
- Excellent communicator who can lead a team to success as a whole
- Strong managerial background within the Financial Services
- Excellent interpersonal and stakeholder management skills
- Proactive and supportive to get the best out of the team
Email your CV to cardiff@hazellcarr.com to apply for this role with the subject matter: (Team Leader - Newport)
Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.