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Pensions Customer Service Agent - Liverpool - £150

Mon 13 May 2024

Full time on site in Liverpool - £150 a day via umbrella

We have an excellent opportunity to join a large pensions provider in Liverpool assisting customers with day to day enquires around their account.  

We are looking for an experienced customer service advisors with experience in call centre environments to join an exciting new contract in Liverpool. Customers are the heart of this clients business and they are looking for individuals who want to do everything they can do to help and be willing to go the extra mile to make a memorable experience.  

Location: Liverpool fill time on site.

The rate on offer is £150 Via Umbrella 

Hours: Monday - Friday between 9am - 5:30pm 

This role does not involve cold calling. 

As a Pensions Customer Service Agent, you will:

  • Handle customer enquires across various channels, including telephone, written correspondence, email, social media, secure messages and web/live chat.
  • Endeavour to provide a seamless and effortless experience to customers when dealing with complex queries.
  • Ensure every time you interact with a customer you are determined to provide the customer with the best possible experience.
  • Be proud of the service that you offer and strive to do everything you can to help – be willing to go the extra mile.
  • Take ownership of issues and see them through to resolution.
  • Communicate in an open and honest way.
  • Understand that customers have different needs and some are vulnerable.
  • Pay attention and ensure that all requests are acted upon and all details are accurately recorded.
  • Aim to resolve the customer’s query at first point of contact.
  • Recognise when a customer needs to be assisted further by a senior colleague and escalate accordingly.
  • Identify opportunities for improving the customer experience and ensure that you raise these through the customer improvement team evidencing the benefit to both our customers and the business.
  • Be willing to attend and participate in any training that is offered to you, to include up skills, external training and regulatory training.
  • Participate in team huddles.

In order to be considered for this role you must have the following skills: 

  • Have experience working in a customer service call centre environment.
  • Enjoy interacting with people and care about your customers and colleagues.
  • Can demonstrate patience, empathy and compassion when required.
  • Have good listening & communication skills.
  • Have the ability to remain calm and professional in difficult and challenging situations.
  • Listen to your customer (their expressions, behaviour and words used) to help identity when your customer is dissatisfied.
  • Can be flexible when required.

If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers.

Email your CV to Liverpool@hazellcarr.com to apply for this role with the subject matter: (Pensions Customer Service Agent - Liverpool)