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Pensions Call Handler - Liverpool

Fri 15 Sep 2023

Pensions Call Handler - £150 a day via umbrella

We have a great opportunity for customer focused individuals to join a large pensions firm to assist with day to day inbound calls from their customers from the office in Liverpool.

We are looking for enthusiastic individuals with a passion for customer service to join a dynamic team on a major project for a large UK Financial Services company, assisting with inbound calls, and email queries from existing customers relating to the Pension product.

Location: Liverpool full time on site.

The rate on offer is £150 Via Umbrella. 

Hours: 37.5 hr week. Operational hours are Monday to Friday between 9am and 5:30pm. 

Contract is initially for 3 months with opportunity to extend.

Training provided.

This is not a sales role and it does not involve cold calling. 

As a Pensions Call Handler, you will:

  • Manage inbound calls from customers to discuss any question or queries they may have relating to their Pensions account.
  • Provide a clear and efficient response within company guidelines and always putting the customer first.
  • Providing updates and information where applicable around their pensions such as valuations.
  • Spotting potential complex queries / complaints and raising these internally to ensure a swift resolution.
  • Updating the client database with all key information required from the call.

In order to be considered for this role you must have the following skills: 

  • Good experience working in a customer service role.
  • Excellent communication skills, to include fluent English both written and verbal.
  • Excellent interpersonal skills and empathy to really connect with each customer and make a positive experience on each interaction.
  • Numerate, analytical with excellent IT systems orientation.
  • Flexible and dedicated with the desire to succeed.

If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers.

Email your CV to Liverpool@hazellcarr.com to apply for this role with the subject matter: (Pensions Call Handler + Liverpool)