Customer Service Advisor - Life and Pensions - £125-£150 per day - Bristol

Wed 26 Apr 2023

£125-£150 per day - Via Umbrella

We are looking for customer service focused individuals for a role based in Bristol with one of our clients specialising in investments. This is a great opportunity to expand your financial service knowledge and join an exciting project.  

We are looking for Call Handlers with experience in the financial services sector to join an existing contract for a life and pensions provider.

The focus of the role will be to deal with inbound calls from customers and assist them with their day to day queries, in particular around customers who moved away and we are required to check and update their contact details and provide any additional support.

Location: On site in Central Bristol

The rate on offer is £125-£150 per day DOE Via Umbrella

Hours 35 per week - Flexibility required across the operational hours

Duration: 6 months but likely to extend

Start Date: May 2023

This role does not involve cold calling or selling.

As a Customer Service Advisor, you will:

  • Undertaking inbound calls and managing the mailbox
  • Process any requests received in relation to customers Life or Pensions products
  • Providing retirement quotes
  • Updating details
  • Providing advice on the customer’s pension
  • Updating the client database with all key information required from the call
  • Working to client and regulatory policies and procedures at all times

In order to be considered for this role you must have the following skills: 

  • Strong customer service or call handing experience.
  • A good understanding working with financial services products.
  • Excellent communications skills and ability to be able to empathise with customers.
  • Attention to detail and ability to manage sensitive information. 

Email your CV to Bristol@equiniti.com to apply for this role with the subject matter: (Customer Service Advisor )