Experienced call handlers required for a new project working remotely for our client an investment management firm.
Shifts will be between 8am-6pm Monday to Friday
Initial 6 week contact but likely to extend
As a Call Handler, you will undertake the following duties:
- Be responsible for assisting with inbound calls relating to customer queries around their investment product
- Assist customers as efficiently as possible with their enquiry and undertake any associated administrative activity
- undertake general administration such as valuations, sending out documentation or updating personal details
- Be confident to have difficult conversations and sensitive conversations.
- Ensure all work is carried out in line with applicable regulatory and legislative requirement.
To be considered for the role of Call Handler you will possess the following attributes and abilities:
- Strong customer service or call handing experience
- Excellent communications skills and ability to be able to empathise with customers
- Attention to detail and ability to manage sensitive information
Email your CV to email@example.com to apply for this role with the subject matter Call Handler - Remote