As a complaints administrator you will be responsible for logging complaints and information onto the system as well as supporting with administrative functions and DSAR requests.
This is an excellent opportunity to broaden your financial product knowledge and network within a great team.
What you’ll be doing:
- Supporting with DSAR requests.
- Preparing and loading customer complaints onto the client system ensuring all details are entered correctly.
- Categorising complaints, before generating and sending templated letters.
- Managing the inbox and allocating emails.
- Diarising call backs into the complaints teams dairies.
- Take responsibility for queries/issues through to resolution.
What we’d like to see from your application:
- Previous experience within administration.
- Knowledge of the financial service industry and regulations.
- Strong oral and written communication.
- Great prioritising and time management.
- Strong attention to detail.
Location: Client office in Hertfordshire 3 days a week 2 days from home.
The rate on offer: £140 per day gross via umbrella.
Hours: 37.5hrs per week on a shift between the hours 9.30am-5:30pm - Monday - Friday.
Duration: 3 to 6 months, with opportunity to extend.
Email your CV to vacancies@hazellcarr.com to apply for this role with the subject matter: (Administrator + Hertfordshire)
Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.