News and Insights
Expert views on industry developments and regulatory changes
Turning the SVR from loyalty penalty to customer conversion
Tuesday, December 18, 2018Are loyal mortgage borrowers being penalised? That was the question prompted by the Citizens Advice (CA) 'super complaint' lodged with the FCA back in September.
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Why mortgage lenders are trapped in the complaints cycle
Monday, December 3, 2018Mortgage lenders have been accused of treating complaint recording as a ‘tick box’ exercise by the FCA, we explore how they can turn this around using the FCA's eight recommendations.
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Dear Jon, Yes, we'll embrace retrospective remediation but...
Thursday, November 15, 2018FCA letter to CEO’s urges them to check whether they were compliant with new Affordability requirements and calls for lenders of high-cost short-term (HCST) credit to be proactive in remediating affected customers.
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Vulnerability: How to empower economically
Monday, October 22, 2018We explore how the financial industry can serve their most vulnerable users while also loaning responsibly.
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Consumer credit: preparing for regulatory change
Thursday, October 18, 2018How will new regulations and a focus on affordability change the consumer credit market? We review the potential impact on firms and consumers alike.
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Affordability: Overcoming the problem of financial exclusion
Tuesday, October 16, 2018Across the country reports are routinely surfacing of consumers who are unable to secure credit despite being able to demonstrate they can afford the repayments.
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