Regulated Services Positions

Find our latest regulated services contracting roles

Here you will find our latest positions in Regulated Services, but it's always worth getting in touch with our Resourcing Team directly too.

Mortgage Complaint Handlers and Senior Mortgage Complaint Handlers - Cardiff

We are currently recruiting for a large remediation project on our Cardiff site with intakes during March, April and May for contracts ending in February 2019

  • Location: Cardiff
  • Senior Rate: £195 per day
  • Complaint Handler Rate: £165 per day 
  • Please send your CVs to cardiff@hazellcarr.com

 To be considered for either role you will  have the following skills and experience:

  • Mortgage complaint or case handling experience.
  • Experience in a regulated services complaints role.
  • Strong communications skills and experience of speaking to customers directly.
  • Fluent English both written and verbal.
  • Extremely professional, well-presented and motivated with a strong work ethic.
  • Must be able to travel to Cardiff for this role and be available for the duration of the project.

To be a successful Senior Mortgage Case Handler you will have the following skills and experience: 

  • Must have CeMAP or equivalent (Diploma Level 4) to be considered

As the Senior Mortgage Case Handler your duties will be to: 

  • Review and assess customer mortgage accounts in line with client procedures.
  • Analyse call recordings and correspondence to aid decision.
  • Update systems accordingly to record outcome.

 You will also be required to complete a Criminal Records Bureau check and Credit Check for this project.

 You would be required to work full-time Monday to Friday normal office hours.

Mortgage Complaint Handlers and Senior Mortgage Complaint Handlers - Aylesbury

We are currently recruiting for a large remediation project on our client site in Aylesbury with intakes during March, April and May for contracts ending in February 2019

  • Location: Aylesbury
  • Senior Rate: £195 per day
  • Complaint Handler Rate: £165 per day 
  • Please send your CVs to aylesbury@hazellcarr.com

 To be considered for either role you will  have the following skills and experience:

  • Mortgage complaint or case handling experience.
  • Experience in a regulated services complaints role.
  • Strong communications skills and experience of speaking to customers directly.
  • Fluent English both written and verbal.
  • Extremely professional, well-presented and motivated with a strong work ethic.
  • Must be able to travel to Aylesbury for this role and be available for the duration of the project.

To be a successful Senior Mortgage Case Handler you will have the following skills and experience: 

  • Must have CeMAP or equivalent (Diploma Level 4) to be considered

As the Senior Mortgage Case Handler your duties will be to: 

  • Review and assess customer mortgage accounts in line with client procedures.
  • Analyse call recordings and correspondence to aid decision.
  • Update systems accordingly to record outcome.

 You will also be required to complete a Criminal Records Bureau check and Credit Check for this project.

 You would be required to work full-time Monday to Friday normal office hours.

 Mortgage Call Handlers - Barnwood

We are currently recruiting for our client on their site in Barnwood with intakes during March, April and May

  • Location: Barnwood
  • Complaint Handler Rate: £170 per day 
  • Please send your CVs to barnwood@hazellcarr.com

 To be considered for either role you will  have the following skills and experience:

  • Mortgage complaint or case handling experience.
  • Experience in a regulated services complaints role.
  • Strong communications skills and experience of speaking to customers directly on the telephone.
  • Fluent English both written and verbal.
  • Review and assess customer mortgage accounts in line with client procedures.
  • Extremely professional, well-presented and motivated with a strong work ethic.
  • Must be able to travel to Barnwood for this role and be available for the duration of the project.

 You will also be required to complete a Criminal Records Bureau check and Credit Check for this project.

 You would be required to work full-time Monday to Friday on a flexible shift pattern between the hours of 8am and 8pm in line with the clients needs.

Get in touch

Send us your CV today...

Call us on: 0118 951 3700
Email us at: cv@hazellcarr.com
Please provide any further detail that will help us with your enquiry