"Equiniti Hazell Carr has provided us with a range of flexible services and has developed into a key supplier to our business. The challenges we face change rapidly, so it is crucial that the outsourcing and interim resource solution has evolved to meet our needs. Having Equiniti Hazell Carr as a partner provides the agility and expertise we need to cope with changing workloads and time-sensitive demands."
Regulated Complaint Management
All organisations face complaints. No operation can deliver faultless customer service all of the time. What works well for one group of customers will not be welcomed by others. Products developed in good faith will be delivered to unsuitable customers. It is how organisations deal with these challenges and respond to complaints that can really set them apart.
We deliver outstanding complaint management solutions including specialist complaint handling resource that can really strengthen your operations, enabling you to incorporate new regulatory obligations quickly and efficiently while retaining the good faith of your customers. Our comprehensive range of complaint handling solutions support our clients through every stage of a regulated complaint, from data validation and making initial contact, right through to payment and redress solutions.
We are able to provide a range of individuals, from complaint handlers and team leaders, through to senior operations and customer service managers, to support our clients’ operations. Projects are delivered on client sites, or can be outsourced to one of our specialist offices. Our flexible solutions enables our clients to have one specialist for a week right up to hundreds of consultants for long term projects.